In the unlikely event of any product problems, please contact your account manager immediately with the details.  Any product that fails to meet the same standards compared to the genuine product will be refunded or exchanged once the goods have been evaluated and tested, or in some instances, a field visit carried out.  Removal of batch numbers will invalidate this warranty.  The company will arrange collection only when a Goods Return Form has been completed and this will be supplied by your account manager.

Goods ordered in error and returned for credit/refund must be returned within 14 days and in 100% saleable condition.